Customer Care

At Alexa Jo, we're committed to creating an exceptional shopping experience from the moment you discover our collections to the day your order arrives. Each piece is thoughtfully designed and carefully crafted, and we appreciate your trust in our brand.

Returns & Exchanges

We want you to love your purchase. Please review our Refund Policy for complete details regarding returns and exchanges. If you have any questions, we're happy to help at contactus@alexa-jo.com.

Payments & Pricing

We accept all major credit and debit cards, as well as Shop Pay and other secure payment methods available at checkout.

For in-person pop-up events, we also accept cash and select mobile payment options.

While we strive for accuracy, prices and product availability are subject to change without notice. In the event of a pricing error, Alexa Jo reserves the right to cancel or adjust the order before fulfillment.

Shipping

Complimentary standard shipping is available on all U.S. orders over $150 (continental United States only).

Orders are typically processed within 7–10 business days before shipment. Once your order has been dispatched, you'll receive a confirmation email with tracking information.

Please note that delivery times may vary depending on your location, carrier delays, and seasonal demand.

Product Availability

Many Alexa Jo pieces are produced in limited quantities to maintain exclusivity and quality. While we do our best to keep inventory current, availability is not guaranteed.

If an item becomes unavailable after your purchase, we'll contact you promptly to discuss the available options, including a replacement, store credit, or full refund.

Privacy

Your privacy is important to us. Personal information collected during checkout is used solely to process and fulfill your order, provide customer support, and communicate with you regarding your purchase.

Alexa Jo does not sell or share your personal information with third parties for marketing purposes.

Policy Updates

Alexa Jo reserves the right to update or modify these policies at any time without prior notice. By placing an order through our website, you acknowledge and agree to the policies outlined above.

If you have any questions, please contact us at contactus@alexa-jo.com. We're always happy to assist.