Our Mission

We aim to provide custom and sustainable hand made pieces to
complement the multidemensional lifestyle of women.

At Alexa Jo, customer satisfaction is our top priority. We want you to enjoy your shopping experience with us and feel confident in your purchases. To ensure this, we have established the following policies:

Returns and Exchange Policy
Please see our Refund Policy and email contactus@alexa-jo.com.

Payment and Pricing Policy
We accept all major as payment options, including Shop Pay. We also accept cash payments for pop up purchases. Prices are subject to change without notice. However, if a product is marked with the incorrect price, we will honor that price.

Shipping Policy
We offer free shipping on all orders within the continental United States over $150. For orders below this amount, a flat rate shipping fee will be charged. Orders are typically processed and shipped within 7-10 business days. Please note, shipping times may vary depending on location and selected shipping method.

Product Availability Policy
Our inventory is constantly changing, and we cannot guarantee that every item advertised will be available for purchase. If the product you ordered is out of stock, we will make every effort to notify you as soon as possible and provide you with options for replacing or canceling the order.

Privacy Policy
We are committed to protecting your privacy. We collect and store your personal information only for order processing purposes and will not share or sell this information to third parties outside of our order fulfillment process.

We reserve the right to revise our policies at any time. By shopping with us, you agree to our store policies. If you have any questions or concerns, please feel free to contact our customer service team.

We hope this sample clothing store policy helps you in establishing your own policies. Please note that these policies can be tailored depending on your specific needs and requirements.