Frequently Asked Questions

When will my order ship?

Orders are typically processed within 7–10 business days before shipment. Once your order is on its way, you'll receive a confirmation email with tracking information.

Do you offer free shipping?

Yes. We offer complimentary standard shipping on all U.S. orders over $150 (continental United States only).

Are your pieces true to size?

Our garments are designed to provide a flattering, body-hugging fit while remaining comfortable. We recommend referring to our Size Guide before placing your order. If you're between sizes or need additional sizing advice, we'd love to help—simply reach out before ordering.

Are your swimsuits lined?

Yes. Every Alexa Jo swimsuit is fully lined using premium-quality fabrics for comfort, support, and confidence.

Where are Alexa Jo pieces made?

Every Alexa Jo piece is thoughtfully designed and handcrafted by our founder. We believe exceptional quality begins with exceptional craftsmanship which is why our processing time is longer than most brands.

Will you restock sold-out items?

Some of our signature styles may return, while many collections are produced in limited quantities to preserve their exclusivity. We recommend joining our email list for first access to restocks and new releases.

Can I return or exchange my order?

Please refer to our Return Policy for complete details regarding returns and exchanges. If you have questions before purchasing, we're always happy to assist.

How should I care for my swimwear?

To preserve the quality of your garment, we recommend:

• Hand wash in cold water.
• Lay flat to dry.
• Avoid bleach and harsh detergents.
• Rinse after swimming in chlorine or salt water.
• Do not tumble dry or iron.

With proper care, your Alexa Jo pieces are designed to be worn and loved season after season.

Do you offer international shipping?

Yes, our international shipping rates are based on location and calculated at checkout.

Can I wear Alexa Jo pieces beyond the beach?

Absolutely. Alexa Jo was designed with versatility in mind. Many of our swim and resort pieces transition effortlessly into everyday styling—pair them with linen trousers, denim, skirts, or oversized button-downs for an elevated resort-inspired look.

How can I stay updated on new collections?

Join the Alexa Jo Inner Circle to receive early access to new collections, exclusive releases, styling inspiration, and special offers before anyone else.

I still have questions.

We're here to help. Email us anytime at contactus@alexa-jo.com, and our team will get back to you as soon as possible.