FAQs

How do I care for my garment?
To keep your suit looking its best, we recommend hand washing your suit by itself
with cold water and a gentle soap after each use. Do not dry clean garments. Please be sure to dry in shade. Do not pack wet suits with other garments. Try not to keep your suit balled up for extended periods of time—especially if it's still wet. Avoid contact with sunscreens, oils & chlorine- this may cause the color to fade and damage the material. Avoid rough surfaces (rocks, stone, pebble, pool
surfaces). We are not responsible for balling/ damaging of fabric when contact is
made with rough surfaces.

Am I able to pick up my order?
Local orders (Huntsville, AL) can be picked up.

What size should I order?
Please head to our sizing guide or email us at contactus@alexa-jo.com so we can
help you personally find your best fit.

When will my order arrive?
Please allow 2-3 weeks for your order to be made and shipped to you.

Are returns free?
Once the return is approved, Alexa Jo will cover domestic return labels.

How can I become an Alexa Jo brand ambassador?
You can apply to our ambassador program here 

What if my order is damaged or missing an item?
Please email us at contactus@alexa-jo.com.