Store Policies
Refunds and Exchanges
We do not offer refunds. However, store credit can be issued if wrong color or size is ordered. In order to receive store credit, the item(s) must be returned within 14 days of shipment. All items must be in their original form and packaging with hang tags and/or hygienic liners attached. The items must be unworn, with no stains, damage, or strong odors. If an item has been determined to be stained, damaged, or have any of the prior issues stated, the return will be rejected and store credit will not be issued. Sale items are not eligible for returns, exchanges, or store credit.
Processing Time
All pieces are made to order. Processing time is 2-3 weeks depending on the volume of orders we have at the time of your purchase. If you would like your order rushed to you, you can email us at contactus@alexa-jo.com with a desired arrival time. We will then determine whether it is a possibility.
Cancelling Orders
Orders are eligible to be cancelled for 24 hours.
